Answered By: Judith (Customer Services Manager)
Last Updated: Oct 27, 2021     Views: 7

You will need to allow "pop-ups" in the internet browser you are using. 

How you do this will depend upon the browser you are using (Chrome, Safari, Firefox etc.), the option to allow or prevent block-ups can usually be found under the Security and Privacy settings.  

For example, Google Chrome blocks pop-ups from automatically showing. To allow them you will need to:

              1.           On your computer, open Chrome.

              2.           At the top right, click Settings.

              3.           Under "Privacy and security," click Site settings.

              4.           Click Pop-ups and redirects.

              5.           At the top, turn the setting to Allow

Below are links to instructions for popular browsers.

Search the internet for Instructions on how to allow pop-ups in other browsers.